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FREQUENTLY ASKED QUESTIONS
WHEN WILL MY ORDER ARRIVE?
Production on most items is 5 business days + shipping. Limited editions are typically 2–3 weeks + shipping. You can reach out with questions any time by texting 303-726-0157 or emailing contact@galinabye.com
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS
I want you to LOVE your artwork! We will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by texting 303-726-0157 or emailing contact@galinabye.comCAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day, but sometimes same-day depending on the order time. Please contact me as soon as possible if you need to cancel your order by texting 303-726-0157 or emailing contact@galinabye.com
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please test 303-726-0157 or email contact@galinabye.com
WHO TO CONTACT?
You can reach out at any time by texting 303-726-0157 or emailing at contact@galinabye.com
HOW CAN I KEEP UP WITH YOUR NEW WORK?
We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for ournewsletter. You can also follow us on our social media pages as we are constantly posting about new work!
