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FREQUENTLY ASKED QUESTIONS



 WHEN WILL MY ORDER ARRIVE?

Production on most items is 5 business days + shipping. Limited editions are typically 2–3 weeks + shipping. You can reach out with questions any time by texting 303-726-0157 or emailing contact@galinabye.com

 WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS

I want you to LOVE your artwork! We will provide a no charge replacement or refund for any quality issues. We may request photos of the damage or to have the order returned to us and would provide a return shipping label. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact by texting 303-726-0157 or emailing contact@galinabye.com

 CAN I CANCEL MY ORDER?  

Unless your order has already gone into production you can cancel it. Typically orders go into production the next business day, but sometimes same-day depending on the order time. Please contact me as soon as possible if you need to cancel your order by texting 303-726-0157 or emailing contact@galinabye.com

 HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 7-10 business days.  

HOW DO I RETURN MY PACKAGE?  

For a refund or replacement, please test 303-726-0157 or email contact@galinabye.com 

WHO TO CONTACT?  

You can reach out at any time by texting 303-726-0157 or emailing at contact@galinabye.com

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for ournewsletter. You can also follow us on our social media pages as we are constantly posting about new work! 

 

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

WARNING: This merchant has removed information about their returns and exchanges policy. Please verify with them directly.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

WARNING: This merchant has removed information about what materials they are using in the production of their products. Please verify with them directly.

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